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Pathology and biotechnology industry

Pathology and biotechnology
Knowledge Capital@IQ


Pathology and biotechnology industry

Case background:

Knowledge Management Strategy for a diagnostic services company in the pathology and biotechnology industry.

Key business challenges:

Our client had experienced exponential growth over their ten year tenure, resulting in increased products and services, and subsequent requirements for 24/7 access for employees to critical information, flexible yet robust processes, secure repositories for customer information, documentation and intellectual property.

Despite the business being highly successful, key-man dependencies were impacting the efficiency of business-as-usual activities.

Approach: 

Stage 1: Strategic workshop unpacking the knowledge capital landscape.

Stage 2: Knowledge Strategy Programme that focused on the following areas:

Document and Content Management, including:

  • Drafting an organisational taxonomy.
  • Investigating technology options.

Streamlining processes and ways of working, including:

  • Human resource processes.
  • Performance measurement processes.
  • Customer data management processes.

Running a Core Programme

  • Changing knowledge behaviour around the sharing of information.
  • Knowledge transfer techniques.
  • Mentoring individuals around a work life canvas.

How we helped grow their business: 

  • Critical processes were documented.
  • Human Capital Framework implemented, including organisational policies, job descriptions and KPIs.
  • Document management strategy implemented.
  • The management team became less operational and were able to focus on more strategic areas.
  • Risk management in terms of key man-dependencies.
  • Improved knowledge sharing behaviour between employees.

 

Our approach:

Pathology and biotechnology industry

Document and Content Management.


Pathology and biotechnology industry

Streamlining processes and ways of working.


Pathology and biotechnology industry

Running a Core Programme.

Benefits to client:

Pathology and biotechnology industry

The management team became less operational and were able to focus on more strategic areas.


Pathology and biotechnology industry

Risk management in terms of key man-dependencies.


Pathology and biotechnology industry

Improved knowledge sharing behaviour between employees.

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