Knowledge Management Strategy for a diagnostic services company in the pathology and biotechnology industry.
Key business challenges:
Our client had experienced exponential growth over their ten year tenure, resulting in increased products and services, and subsequent requirements for 24/7 access for employees to critical information, flexible yet robust processes, secure repositories for customer information, documentation and intellectual property.
Despite the business being highly successful, key-man dependencies were impacting the efficiency of business-as-usual activities.
Stage 1: Strategic workshop unpacking the knowledge capital landscape.
Stage 2: Knowledge Strategy Programme that focused on the following areas:
Document and Content Management, including:
Streamlining processes and ways of working, including:
Running a Core Programme
How we helped grow their business:
Document and Content Management.
Streamlining processes and ways of working.
Running a Core Programme.
The management team became less operational and were able to focus on more strategic areas.
Risk management in terms of key man-dependencies.
Improved knowledge sharing behaviour between employees.