A large South African-based financial services provider was searching for a way to ensure consistent and visible delivery within their Internal Audit space. The need for this arose due to a number of factors, including the fact that 75% of audits were completed in the last 25% of the timelines. This resulted in an unpredictable working environment and unsustainable working hours.
By introducing concepts centred around Agility and lean thinking, the delivery of audits could become more of a continuous process with increased visibility and consistency. The Internal Audit area selected four teams to pilot the more ‘agile way of working’ requesting Agile training and coaching offerings from IQ Business
The teams went through a 2-day Agile Bootcamp introducing them to the use of Kanban principles and Scrum Ceremonies, and enlisted the support of an Agile coach to ensure the correct implementation of the values and principles of Agility. Once the teams had attended the Bootcamp, the coach then assisted the teams in setting up their very own Kanban and Scrum boards as tools to implementing their “Agile way of working” successfully into their working environment.
The coach facilitated all of the teams’ initial Scrum ceremonies (Daily Standups, Planning and Retrospectives) which allowed for the teams to learn from the coach and understand the value of each of the sessions as well as the process as a whole. The coach then involved the leads for each audit to co-facilitate the sessions whilst guiding them through the intricacies of the ceremonies. Through continual practice with the coach, the leads gained a plethora of experience and began to facilitate the sessions themselves, with the coach providing some minor feedback but becoming less and less involved so as to allow the teams to become comfortable in practising this way of working in their own right.
The coach also assisted in developing an understanding and appreciation of Agility at the management / EXCO level, in order to begin to address the organisational constraints which the teams operated in and had been identified as counter-intuitive to business Agility. Due to the success of the pilot, the client is planning to roll out Agility into their Internal Audit teams throughout Africa.
The client achieved the following beneficial outcomes:
High level of collaboration
More consistency by delivering valuable audit information
Consistent and visible delivery
Visible to all interested parties