Search

Content management solution on SharePoint 2007 for a major South African financial institution

A Financial Institution
Knowledge Capital@IQ


Content management solution on SharePoint 2007 for a major South African financial institution

Case background:

Content management solution on SharePoint 2007 for a major South African financial institution (2016).

Key business challenges: The client requested our assistance in setting up a product academy to provide domain knowledge, including the industry and technology landscape.

The need for an Academy was identified in response to various people-related concerns / risks, including the retention of skilled staff, management of a key man-dependency risk, addressing knowledge gaps that exist and ensuring consistency in the knowledge base within the product area. While the initial phase involved the design and development of the product academy, this particular phase of the project involved the following activities:

  • Identifying and interviewing subject matter experts.
  • Collecting and collating content for use in the academy on a central SharePoint site.
  • Vetting content from several perspectives namely a quality perspective, a relevance perspective and basic information perspective, which included meta tagging the content.
  • Designing a central taxonomy for the academy.
  • Designing a governance framework which defines how the existing material should be maintained as well as how any material submitted in the future should be managed.
  • It also covered the delivery of the product academy.

How we helped their business grow:

The organisation has built a bespoke academy in direct response to their business challenge. Subject matter experts were formally identified and contributed both their knowledge and know-how to building the content within the academy. Content has been verified and codified for ease of use within the academy. Processes governing content creation, submission and reviewing, and roles have been formally defined and communicated.

Subject matter experts were identified and collaborated in putting the academy together, which will result in a feeling of ownership and accountability.

Critical content is now stored in a central repository.

Existing content can be reused and re purposed, instead of reinventing the wheel.

The organisation has been able to build a product academy from their own knowledge capital, saving cost and time.

A governance framework ensures that there are rules and standards that act as guidelines and creates a footprint for sustainability.

Our approach:

Content management solution on SharePoint 2007 for a major South African financial institution

Collecting and collating content for use in the academy on a central SharePoint site.


Content management solution on SharePoint 2007 for a major South African financial institution

Vetting content from several perspectives namely a quality perspective, a relevance perspective and basic information perspective, which included meta tagging the content.


Content management solution on SharePoint 2007 for a major South African financial institution

Designing a central taxonomy for the academy.

Benefits to client:

Content management solution on SharePoint 2007 for a major South African financial institution

Subject matter experts were identified and collaborated in putting the academy together, which will result in a feeling of ownership and accountability.


Content management solution on SharePoint 2007 for a major South African financial institution

Critical content is now stored in a central repository.


Content management solution on SharePoint 2007 for a major South African financial institution

Existing content can be reused and re-purposed, instead of re-inventing the wheel.

Want to grow your business?

Contact us