A one day overview of The ACX training programme encompasses theoretical and practical training in Customer Centricity concepts as well as the CEMMethod™ for strategic customer centric transformation.
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Accredited Customer Experience Professional (ACXP).
Who Should Attend?
Suitable for Customer Experience Managers, Business Managers, Leaders
The course is the first day of the ACXM Course, covering level 1 of the ACX programme.
What you will learn
In this module you will develop an understanding of Outside-In thinking and define customer categories based on needs.
- Understand customer types and categorise them based on needs
- Redefine your business objectives from an Outside-in perspective
- Distil the Successful Customer Outcome
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