VITAL SIGNS
How do you adapt to the speed and
scale of change in healthcare?
We partner with healthcare innovation clients to realise the possibilities of making health more affordable, equitable and accessible than ever before.
Some opportunities come to fruition through necessity. Other opportunities, already in motion for years, need to be accelerated and expanded as we adjust to the pressures of the pandemic.
While there were high hopes for virtual care and ‘video visits,’ the success of a digital healthcare ecosystem requires businesses to go beyond, and to superior customer experiences, better data-based insights, more specialised care and continuous engagement and condition management.
While the crisis has our attention, it’s by focusing on the future that medical schemes, health insurers and their customers come together. Improving lives with ease and affordability. Given the number of mobile phone users, everyone could be walking around with a medical device in their pockets soon.
OUR GUIDING PRINCIPLE
To work with our clients to build a valuable healthcare ecosystem in Africa and beyond. One that delivers care, everywhere, all the time. It’s through innovations that are driven by the needs and desires of customers that we can create value for the industry and the people they serve. Ever mindful of driving revenue and operating margin, versus total cost-of-care management.
CUSTOMER CENTRICITY AND CUSTOMER EXPERIENCE
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Digital interaction through innovations like responsive and intuitive web design, mobile apps, industry specific chat bots.
RISK MANAGEMENT
AND SOLVENCY
PROTECTION
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Intelligent automated claim assessing to manage benefits, eliminate benefit leakage and manage fraud using configurable tools like Cloud based AI assessing engines.
DATA
AND
INSIGHTS
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Electronic member records, flexible, robust integration mechanisms and internationally complaint data standard integration. Machine Learning and data mining also plays a substantial role in future product design innovations and risk management.
ADMINISTRATION
COST
CONTROL
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Assisting clients with re-engineering, automating business processes and adapting business to a remote way of work, quickly and efficiently with IQ accelerators (IP) like self service mobile apps and other tools to automate and improve member service.
COMPLEMENTARY PRODUCTS AND PRODUCT DESIGN
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Pro-active health management and client education with innovations like rewards and health tracking mechanisms to assist with risk management and client retention.
INTERMEDIARY ENGAGEMENT AND MANAGEMENT
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Using various accelerator tools to assist with sales force management and conversion rates in a difficult economic climate.
YOUR IQBUSINESS HEALTH INNOVATION TEAM
The IQbusiness health innovation teams are ready to work with you in answering your toughest questions. Where will our business achieve scale? Who is our primary customer? Where will we generate and leverage unique customer insights? Are we aligned with our purpose and regulatory obligations? How can the differentiated services we provide be automated? Then, we will help you to go out there and do it!
