SERVICES AND SOLUTIONS

Take your organisation to the next level. Reach it effortlessly with any of the services and solutions that IQbusiness offers.

ORGANISATIONAL DESIGN AND CHANGE MANAGEMENT

The professional practice of transitioning individuals, teams, and organisations from a current state to a desired future state.

Do you have a need that can be met by employees doing things better, faster or differently? Do you want to adjust organisational or team motivation and behaviour to improve efficiency and a superior customer outcome?

The IQbusiness organisational design and change management methodology is based on international best-practice, with our own knowledge and experience bundled in for extra value. We work with both structure and culture to enable tangible change, while limiting disruption to your business.

Our services and solutions include:

  • Change management
  • Impact analysis and management
  • Communication
  • Organisational design and development

The three types of change typically experienced within organisations are:

  • Planned Change - Deliberate change as a result of collective intention and active planning.
  • Emergent Change - Spontaneous and unplanned, reactive changes.
  • Imposed Change - Involuntary changes related to industry or the social or political landscape.
M & A People Journey

We work with both acquiring and acquire organisations in managing M&A journeys timeously. Ultimately, engaged leader and organisations result in a stronger, integrated new combined business.

Change Management

The professional practice of transitioning individuals, teams and organisations from a current state to a desired state. This is done by preparing, equipping and supporting individuals to successfully adopt change in order to drive organisational success and outcomes. This will result in reduced costs, improve customer service or increased value.

Leadership

We offer expertise and solution in team effectiveness, leadership alignment as well as coaching and mentoring techniques and skills. We can assist with assessing leadership gaps and design leadership development plans as well as align leadership strategy with business strategy.

Strategic Human Resources

Redefining and optimising HR practices and delivery. Enablement of human resource functions through assessment, realignment and leader coaching. Working with your leaders and HR team to build a healthy and engaged workforce.

Servicing Your Customers

We offer an integrated and scalable approach to customer centric transformation. Our partnership with the BP Group ensures access to the latest global thought leadership on Customer Centricity, while our local experience enables us to tailor an approach that will be relevant for you. Happy customer's are based on your employees. We work with your customers value proposition and your workforce to enable a successful business.

Organisational Development and Design

Design of effective organisational models, structures and talent profiles that enable customer orientation, business strategy and operating practices. Its an effective application of tools, methods, frameworks, technologies and processes to make your entire organization more productove, innovative and profitable. Organisational Development is an ongoing, systematic process of implementing positive and effective organisational changes.

Culture

We provide our clients with a tool to define their culture and give sound insights to the as-is and to-be processes, highlighting areas of strengths, and development. The Global Human Capital Trends report includes a survey of more than 10,000 HR and business leaders across 140 countries and looks at challenges that lie ahead for business and HR leaders .in 2017 The report tells us "Organisational culture, engagement, and employee brand proposition remain top priorities in 2017; employee experience ranks as a major trend again this year".

Change, Leadership and Strategic Coaching

We can provide change management training that will both upskill and empower your employees with the understanding of change and the best practice skills. OUr approach to managing change flexes traditional methods of successful transformation with agile methods. We work with your leaders and employees to both build strategy and alignment. We facilitate bespoke workshops and team development working sessions to build knowledge collaboration and a business ambition.

Target Operating Model

A target operating model provides the vision for organisations undergoing change. This work is closely linked to strategy and we would typically offer this when there is a new strategy or new business model being implemented. We would partner with you to develop a roadmap to transition your organisation from your current state to your reinvented state.

Bespoke Human Resource Solutions

We can provide customised solutions to support your individual business needs. These include HR outsourcing, HR consulting, HR documentation, employee development and performance and recruitment services.

Communications and Campaigns

Development and execution of an end-to-end customised communication plan and internal marketing campaigns and/or initiatives that will support any change projects and/or product launches that employees will need to be made aware of.

Team Effectiveness (Team Building)

A team is made up of two or more people who work together to achieve a common goal. We can assist with driving and reinforcing team cohesion to ensure effective acheivement of the necessary goals and objectives.


CUSTOMER EXPERIENCE MANAGEMENT

Your organisation delivers an experience to clients. Make sure it's seamless.

The customer experience must be designed holistically in order to achieve successful results. We have partnered with a global thought leader in Business Process and Customer Experience Management so that we can enable our clients and offer them only the best service.

By redesigning processes around your customer, you will drastically improve their experience with your brand. This will open up doors to:

  • Increased revenue.
  • Improved service.
  • Reduced cost.
  • Organisation change.
  • Growing market share.
  • Increased employee engagement.

AGILE EVOLUTION

Agile is often described as a methodology. We prefer to call it a way of working.

All organisations are in a continuous cycle of change to respond to customer needs. The speed at which they respond has become a leading indicator of success. For individuals, teams, and organisations who want to optimise the delivery of value on projects and programmes, IQbusiness is a catalyst for change through our Agile consulting, contracting, and research offerings.

We are the largest Agile consulting team in the country, with many years of practical experience in both traditional and Agile ways of working. Our evolutionary method uses an Agile approach to mobilise the workforce by first assessing the environment and teams, providing targeted training, and embedding principles and practices through coaching. There is also a strong focus on people change management, and as with all transformations, understanding the impact on the individual is fundamental to the success of this endeavour.

 

CASE STUDIES


LEARNING AND DEVELOPMENT

How we learn, what we learn, and why we learn is changing fast. Don't get left behind.

The demands of business are increasing, and the supply of skilled and experienced employees, decreasing. Do you have a plan to address these issues and bring together all the necessary steps to create a comprehensive workforce development solution? Is your organisation prepared to learn at the speed of need?

IQbusiness doesn’t just provide a learning service – we offer a holistic approach to workforce development, informed by years of creating and implementing custom solutions. As a learning partner we can help you:

  • Design a culture of learning
  • Embrace innovative technologies and tools to prepare for the future
  • Value diversity and advance inclusiveness through learning solutions

 

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CULTURE OFFERING

We help organisations amplify their ideal culture.

At its worst, culture can negatively impact employee productivity. At its best, it is an energiser - a tool that embodies a powerful set of emotional resources. Culture influences how people behave in the organisation, and it is the key to unlocking untapped value.

The IQbusiness culture offering provides sound insights into an organisation’s cultural landscape. Based on these findings, we are able to highlight areas of strength, as well as identify hidden opportunities. We use only the best tools to ensure a smooth transition with minimal disruption. We have helped many solve their cultural needs by:

  • Defining the optimal culture of the organisation
  • Determining whether the culture enables or hinders the organisation’s strategy
  • Implementing diverse culture solutions
  • Determining appetite and risk for change adoption
  • Assisting leaders to identify quick wins to enhance efficient cultural practices
  • Creating bespoke solutions to support agile and/or digital adoption across the business
  • Using agile and/or digital to transition the organisation
  • Enabling customer experience by considering the entire value chain
  • Facilitating dialogues and storytelling in order to identify relevant needs
  • Translating global employee survey results into a South African context
  • Supporting the cultural change journey

TECHNOLOGY

We solve today's problems with tomorrow's tool. 

Technology is already in a space none of us could ever have imagined just a few years ago, yet it continues to evolve at a rapid rate. At IQbusiness, we’re mindful of ongoing innovations and trends, from which we draw insights to implement contemporary solutions and help organisations overcome their business challenges. We solve today’s problems, with tomorrow’s tools.

IT Consulting and Systems Integration

Our technology advisory services will help identify the right blend of technology solutions, architecture and platforms to support your business vision. Our system integration specialists will partner with you and help you navigate through the complexities governing technology change within your business - from planning through to deployment.

Software Engineering 

Software has been a part of standard company practice for decades now. There is always room for improvement and our software development team can help you find it. They work on the following platforms:

Development, Maintenance and Support

Insure your software through maintenance and support agreements guaranteeing minimal disruption to your line of business systems and ensure access to professional support services.


DATA AND ANALYTICS

Powering the insights-driven business

At IQbusiness, we help enable the data-driven organisation by creating well-managed data assets delivered over solid architectural platforms, that allow businesses to obtain actionable insights and better enable real time decision-making.

Data Management and Integration

The integrated processing demanded by today’s organisations requires an approach that ensures consistency across systems and processes. IQbusiness has experience in multiple forms of data integration, which, when underpinned by a consistent architecture, can help to achieve these objectives. Our service offering covers design through to implementation.

Data Migrations

Most system implementations require historical data be converted from legacy systems in order to:

  • Comply to legislative data retention requirements
  • Minimise impact on customer experience
Data Governance

The IQbusiness Data Governance tool is agnostic, focusing instead on implementing an organisational design that identifies stakeholders across Business and IT, and sets clear roles and responsibilities for identifying, prioritising and resolving data quality concerns on an ongoing basis.

The combination of this framework and the underlying Data Architecture methodology ensures that the correct stakeholders are involved in each step of the decision-making process, which leads to more efficient utilisation of specialist data governance and data management skill set.

Data Architecture

IQbusiness follows an approach to data architecture that leverages principles of the data management body of knowledge, combined with practical, on-the-ground learnings from multiple clients across various industries. This approach forms the foundation of all our data management projects to ensure overall alignment.

Business Intelligence and Data Warehousing
  • End to end architectural design, paired with the skills to implement it
  • Team augmentation: BI Architects, Solution Architects and Data Architects

Skills that cater for end-to-end BI solutions across a number of technologies including Business Intelligence Business Analysts, Data Analysts, Report Writers, Dimensional Data Modelers and ETL developers.

 

Analytics

Our analytical capabilities and experience include:

  • Credit Analytics
  • Capital Modeling
  • Credit Scorecard Development
  • Dashboard and balanced scorecard development
  • Stress Testing
  • Marketing Analytics
  • Fraud Analytics
Predictive Modelling

Combining our skills and tools we can assist in:

  • Scenario Analysis
  • Pricing Models and Deal Advisory
  • Numerical Analysis
  • Forecasting Models
  • Feasibility Studies
  • Client Behavioral Modelling
  • Cost vs Benefit Analysis
  • Monte Carlo Simulations
  • Regression Analysis

TARGET OPERATING MODEL (TOM)

The optimal configuration of core capabilities is essential in delivering the organisation's strategy. Designing with the customer in mind is our philosophy. Optimise and design with us today. 

People, technology, and information are all vital components of every business. A Target Operating Model will help you align them to your organisation's strategic objectives. 

Reasons to consider formalising, optimising or re-designing your organisation's operating model include:

  • Expanding a pre-existing / new product or service line
  • Geographic expansion
  • Enabling innovation 
  • Pursuing operational excellence
  • Restructuring of a group or division (up-scaling or down-scaling) 
  • Merger or acquisition 
  • Capability expansion (in response to regulatory requirements) 

Redefining any component in isolation without considering the potential impact on other operations can be detrimental to an organisation's wellbeing. Effective strategy enablement is only possible when all business pieces and the people, process, technology, and governance structures that support them are configured in a way that aligns to business strategy. 

Unlike internally resourced initiatives that rely on limited functional expertise and experience, or expensive and rigid operating model design philosophies, our collaborative approach delivers a bespoke operating model that is designed through integrating your enterprise's unique needs into the design process. 

Customer Centricity and Agile delivery are central to our way of thinking. This philosophy allows the IQbusiness team to deliver an operating model that is designed around successful customer outcomes, and that delivers value early and often, while minimising risks of failure. 


SUSTAINABILITY

Entrench your organisation’s future tomorrow by operating sustainably today.

Sustainability is about businesses taking responsibility for their footprint. There is a need for business to do more than talk about shared value – but to actively work towards shared growth for their company, communities, and the broader environment in which they operate. Without shared growth there can be no future employees, future customers, future markets or future economies in which to operate.

Sustainability is about:

  • Being efficient (planning and constantly evolving)
  • Doing the right thing (aspiring to create social change)
  • Creating shared value (understanding that profit must have a purpose)
  • Getting everybody involved (engaging all stakeholders)
  • Creating dynamic teams (creating an agile learning culture with empowered practitioners)

We help our clients gain knowledge and insights to design, implement and measure for impact for both the companies and the communities they serve. By doing this, we support a culture of accountability for social spend across business, government and NGO sectors.


GOVERNANCE, RISK, COMPLIANCE AND REGULATORY REMEDIATION SERVICES

Helping you navigate uncertainty and the complex world of risk, regulations and compliance.

Good controls, risk management and compliance are non-negotiable for businesses today. 

Navigating the complex world of global and local regulatory and compliance changes can be overwhelming and derail risk management efforts. 

Ensure that your organisation is resilient, able to cope with uncertainty and meets the necessary requirements imposed by regulatory and industry bodies.

In the face of increasing volatility, uncertainty and complexity, businesses are challenged to orientate their business and teams to make good decisions quickly. 

What business challenges are you facing that put your business at risk of survival? 

We assist our clients with: 

  • Strategy and Target Operating Model
  • Governance, Risk and Compliance
    • Methodology frameworks
    • Policy development
    • Process development
    • Models and calculators
  • Financial instruments: IFRS 9 and 17 compliance and Implementation
  • Compliance, Risk and Governance function gap assessment and effectiveness reviews
  • Regulatory Change Management
  • Governance and Compliance
  • Digital/Technology/Cyber Risk Management and Compliance
  • Board reporting and dashboard communication to Committees
  • Impact and Risk Assessments
  • Project capacity
    • Compliance
    • Risk Assessment
    • Assurance

CARDS AND PAYMENTS

Business growth hinges on a successful payment system. Implement one that won’t let you down.   

Whether you’re looking to integrate cards and new payment types into your operations, or simply change your existing system, it’s worth having a skilled consultant that can assist every step of the way. With nearly two decades of experience in transaction-related change projects across 16 countries in Africa, and an extensive knowledge of the financial services sector, IQbusiness is the perfect partner for the job.

Our implementations, including ensuring that your teams are suitably knowledgeable, will result in positive and sustainable business outcomes. Our successful track record spans:

  • Wholesale and retail payments 
  • All payment streams and instruments 
  • All channels 

We have complementary offerings, methods, and frameworks that assist you in designing and implementing card and payment change projects in your organisation. We can:

  • Conduct primary and secondary research
  • Conduct market and competitive analyses
  • Develop payment products 
  • Implement regulatory and compliance requirements 
  • Provide payments education and training 
  • Develop customised change management and training 
  • Select and implement technology 
  • Improve operational productivity  

Take advantage of our Card Academy training product.

 

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DIGITAL

Stay connected - evolve digitally.

Growing in a digital world essentially means growing connections to people - both in the existing channels that are evolving digitally, as well as the many exciting new digital networks that are already enriching our lives. These connections can be described as experiences that must be deliberately designed to be relevant, meaningful, and impactful.

And if you are to increase your relevance and maintain your growth ambitions in a digital world, you need to be fantastic at crafting these experiences. You also need to be prepared to continually test and change your connections based on real-world feedback.

Whether you are embarking on a digital journey strategically, or wish to improve the success of your digital initiatives, the IQbusiness Digital team has the skill and passion to help you stay connected in this ever evolving world. They offer solutions across:

  • Digital Strategy
  • Design Thinking led Concept Discovery
  • Lean UX and Digital Product and Service Design
  • Minimum Viable Product Development
  • Digital Marketing Initiatives

 

CASE STUDIES

 


RESEARCH

Generating fresh insights for a competitive advantage.

From the ideas and experiences of your employees, through to the methodologies and business processes - these all form part of a company’s knowledge capital. By understanding how to collect and strategically connect the all this information within your organisation, you can use these seemingly undervalued assets to gain valuable insights and drive growth.

Discovery assessment

IQbusiness helps companies get the most out of what they know. Through our unique discovery framework, we start with your strategic intent in mind, and map out the knowledge assets required to support your vision. We then analyse the current state of the connections between your knowledge assets.

Based on the outcomes of this assessment, we will work with you to design, implement, and activate the following activities within your business:

  • Knowledge worker behaviour
  • Information management discipline
  • Content management strategy

KNOWLEDGE CAPITAL

Driving a knowledge sharing culture.

The key to creating a knowledge sharing culture is to encourage employees to work more collaboratively. This is enabled through the design, implementation, and governance in these areas:

    • Knowledge management strategy
    • Adoption management (core programme)
    • Knowledge worker culture and behaviour
    • Knowledge transfer skills
    • Collaboration skills

Information management

Information management takes into account all aspects of the organisation’s activities: from how they acquire the right kind of information from multiple sources, through to identifying the custodians of this information, as well as who needs to access the information in order to boost productivity and enable better decision-making. Our services include:

  • Taxonomy
  • Document management
  • End-to-end paper and digital records management

Content management

This set of processes and technologies are enablers to support the collection and distribution of the company’s knowledge assets, which include:

  • Portal and CMS technologies (Microsoft SharePoint and M-Files, for example)
  • Fileshare audits

 

CASE STUDIES