Change Manager – Senior
Company Overview
iqbusiness is Africa’s future‑focused management and digital growth enabler, founded in South Africa in 1998. With more than 1,500 professionals and a “get‑it‑done” mindset, we deliver tailored digital, cloud, security, and consulting solutions across Africa and beyond. We’re recognised as a Level 1 B‑BBEE contributor, a B‑Corp, and a Top Employer.
Role Summary
The Senior Change Manager for the Minimum Viable Automation (MVA) Programme plays a critical role in driving successful adoption of redesigned finance processes and tools following recent system changes. This position focuses on developing and executing a robust change management strategy across multiple workstreams, including tax process automation, investment data optimisation, and other key improvements within Group Finance. This role requires 3 days of in-office presence in Cape Town.
Key Responsibilities
- Develop and implement an end-to-end change management plan for all MVA workstreams.
- Conduct stakeholder analysis to identify key influencers and the impacted team’s post-restructure.
- Design and execute an integrated communication and engagement plan to ensure optimal participation from Group Finance SMEs and Segment Finance teams.
- Draft and maintain a view of the change landscape for Group and Segment Finance teams.
- Perform impact assessments on processes, templates and operating models.
- Conduct a training needs analysis and develop a comprehensive training plan.
- Coordinate the creation and delivery of training material.
- Align and embed new roles or competencies into existing job profiles where required.
- Assess capacity impacts on support teams and recommend mitigation strategies.
- Provide ad hoc change management support across the Group Finance Enablement team for BAU/operational change.
- Develop and maintain change management tools and templates.
- Facilitate workshops and change readiness assessments across impacted teams.
- Monitor and report on change adoption metrics and stakeholder feedback.
- Identify and manage change risks and issues, escalating where necessary.
- Support leadership in reinforcing change through coaching and communication.
- Ensure alignment of change activities with overall organisation and PMO governance and timelines.
Requirements
- Proven experience in change management for process and system implementations.
- Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter).
- Experience in organisational design is advantageous.
- Excellent stakeholder engagement and communication skills.
- Ability to manage multiple workstreams in a complex, matrixed environment.
- Background in financial services preferred.
Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.
