Process Engineer I Contract

You will form part of delivery teams focused on enabling clients for the future by improving operational flow, strengthening process governance and controls, and preparing process designs for implementation and automation where appropriate. 

Key Responsibilities

• Drive end-to-end process engineering across operational value chains, including process discovery, decomposition, and process architecture mapping.
• Produce high-quality “as-is” and “to-be” process models using recognised notations (e.g., BPMN) and modelling best practices, ensuring consistency and reuse.
• Facilitate process discovery workshops and stakeholder interviews to elicit tacit knowledge, validate process models, and confirm handovers, roles, and control points.
• Analyse workflow performance and process health using metrics and root-cause approaches; identify bottlenecks, constraints, and non-value activity.
• Apply continuous improvement and optimisation techniques (e.g., Lean/value stream thinking) to improve throughput, reduce waste, and enhance end-to-end customer/operational outcomes.
• Design future-state processes with clear success measures (KPIs), governance, controls, and compliance considerations aligned to banking policies, SOPs, and regulatory constraints.
• Translate process designs into implementation-ready artefacts (SOP alignment, RACI/role clarification, handover packs, and automation-ready workflow logic where relevant).
• Work closely with technology and delivery teams to align process flows with systems and information flows, supporting effective implementation and change adoption.
• Support business readiness activities including process training, operational embedding, and post-implementation refinement to ensure sustainable process performance.

Requirements

• Minimum of 7+ years’ experience in business process engineering / process design / process optimisation within financial services (banking preferred).
• Demonstrated expertise in modelling, designing and improving business processes and workflows, including stakeholder validation and continuous improvement practices.
• Strong capability in process modelling standards and notations (BPMN preferred; UML/IDEF advantageous) and the ability to produce consistent, high-quality process artefacts.
• Proven experience delivering “as-is” to “to-be” redesign, including defining measurable success criteria and implementing governance/control mechanisms.
• Hands-on optimisation toolkit: value stream mapping / bottleneck analysis / root-cause techniques and practical continuous improvement application.
• Strong facilitation, workshop leadership, and business writing skills suitable for regulated, multi-stakeholder environments.
• Working knowledge of how processes are supported by systems and information flows, and how to prepare designs for implementation and automation handover.
• Experience across project methodologies (Agile, Waterfall, RUP) with the ability to operate effectively in delivery environments (without shifting the role into a pure BA function).
• Experience with repository-based modelling tools (e.g., ARIS) and delivery tooling (e.g., JIRA/Confluence) advantageous. 

 Education

• Matric (required)
• Relevant tertiary qualification (Bachelor’s degree, Diploma, or recognised certification from an accredited institution) aligned to process engineering, industrial engineering, information systems, operations, or similar. 

Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.